Enrolment terms and conditions

Terms and conditions of enrolment

Agreement and definitions
1.1 Open School Trust, trading as the National Extension College agrees to sell and You agree to purchase the course or courses in accordance with the terms and conditions specified below.
1.2 The Open School Trust, Trading as The National Extension College will hereby be referred to as ‘NEC’.
1.3 ‘You’ refers to You, the student, or where the student is under 18 years of age, the parent/guardian of the student.
1.4 ‘Course’ refers to the programme or programmes of study You have chosen to enrol on.

2. General
By enrolling on and paying for this course, You are confirming that
2.1 You have received enough information and that the course You have chosen is suitable for your needs, abilities and circumstances.
2.2 You are able to enter into a legally binding contract.
2.3 You are over 18, or, as specified above, the parent or guardian of the student.
2.4 You have read and understood these terms and conditions and the course information on this website relating to your chosen course. This includes any pre-conditions and our recommendations for the length of time taken to complete this course.
2.5 Minimum system requirements have been met to access your course online through learn@nec.

3.0 Payments
3.1 The course fee as advertised must be paid in full, by You, on enrolment, by cheque, credit or debit card (excluding Amex), bank transfer (BACS) or a credit agreement.
3.2 Credit is agreed subject to status and through a third party partner, Deko. If You choose to pay in this way, You agree to make all instalment payments, with the exception of when a refund is agreed in accordance with section 4.1 below.
3.3 If making a payment by BACS from outside of the UK, an additional fee will be chargeable which will be detailed over the telephone when you enrol.
3.4 The stated course fee includes access to your course materials and support material online through learn@nec, options to download and print course materials yourself, e-book versions of essential textbooks where stated, tutor support for the duration of your course or until you have completed all of your assignments or until the final exam opportunity (whichever is sooner), access to NEC’s partnership exam centres, marking and authentication of your written non-examination assessment.
3.5 Your course fee does not include payments for exam fees, nor entry fees for non-examination assessment, essential textbooks where specified, registration with awarding bodies where required.

4.0 Refunds, transfers and extensions
4.1 If You decide to cancel your course, we will give You a full refund if You tell us within 14 days of having access to your course in writing by email to info@nec.ac.uk or by post to The National Extension College, The Michael Young Centre, School House, Homerton Gardens, Cambridge CB2 8EB, UK.
4.2 Cancellations outside of 14 days will not be refunded.
4.3 If You arranged a credit agreement to pay for your course, You are still required to make all instalment payments if You cancel outside of the 14 day refund period.
4.4 Access to e-books will be granted after the 14 day refund period has elapsed unless You request otherwise in writing. This request will waive your right to a refund.
4.5 One transfer of course may be possible if requested within 14 working days of having access to your course materials. You will need to pay any difference in price between the course You are transferring from and the course You are transferring to.
4.6 After the 14 working day period, any transfer will be at the discretion of NEC. There will be additional costs including any difference in price between the course You are transferring from and the course You are transferring to and a mandatory administration fee. You will be advised of the total transfer fee if the transfer is agreed to.
4.7 No transfer is allowed after 3 months of enrolment.
4.8 When You enrol on a course with us, we will do our best to make sure that You complete it even if unexpected events occur that may change your study plans. Any extension is granted entirely at NEC’s discretion. Charges may apply.

5.0 Your information and third parties
5.1 You must inform NEC immediately if your contact details change or if there is a change in your circumstances which might affect your ability to study.
5.2 If You have specific learning needs, it is important that You tell us so that we are able to support You. Specific needs might include Dyslexia, Asperger’s or other needs that may affect your ability to study.
5.3 If your course is being paid for by a third party, information relating to your progress and programme of study may be shared with them.

6.0 Data protection
6.1 NEC will ask You for personal information, such as contact details, and will use this in order to provide You with the agreed services. NEC will take reasonable steps to ensure the accuracy and security of any and all information that is help about you in accordance with the latest legislation and its own policies. We will not share your data with any external organisation for marketing purposes. A full copy of the NEC data protection policy is available on request.

7.0 Your commitment
7.1 Work submitted will be wholly your own. NEC will take action against any student who intentionally passes off the work of others as their own. Where plagiarism is found to have occurred we reserve the right to issue a written warning or to withdraw support immediately, in line with our published anti-plagiarism policy and the guidelines of awarding organisations.
7.2 If your course includes an external assessment (e.g. an exam or coursework), You must follow the procedures laid down in your course materials regarding deadlines, word length and format of work. You must also keep hard copies of all the work You have produced and the assignments You have submitted. This will protect You if your work is lost in the post, or as a result of computer failure.
7.3 For GCSE, IGCSE and A level courses, it is essential that You obtain the correct specification for your course code from the awarding body. NEC is not responsible for any changes made to a specification by an awarding body. It is your responsibility to check the specification regularly for updates.
7.4 If your course requires an examination or non-examination assessment and You choose not to use NEC’s partnership exam centres, NEC may advise You on booking exams but You are responsible for making your exam entry, checking you are entered for the correct exam and for all costs associated with that.
7.5 If You take an examination at a centre other than an NEC partnership exam centre, You will advise NEC of your results.

8.0 Warranty, limitations of liability and copyright
8.1 NEC will provide course materials of good quality and reasonable effort will be taken to ensure their accuracy.
8.2 NEC will use reasonable skill and care in providing services to You.
8.3 NEC cannot be held responsible for content on third party websites, to which it may refer. We advise that You take notice of their privacy policies which may differ from NEC’s own.
8.4 Any liability shall be limited to the cost of the course and no liability shall be accepted for:

  • 8.4.1 Accidents when undertaking science experiments at home.
  • 8.4.2 Unforeseen losses when this agreement was made.
  • 8.4.3 Losses incurred through no fault of NEC.


8.5 All course materials remain the property of NEC and are provided to You on the understanding that they will not be resold or used for any other purpose than private study.

9.0 Internet safety and netiquette
9.1 You agree to NEC’s website terms and conditions.
9.2 NEC strongly recommend that You take part in the e-safety course provided with your course.

10.0 Termination and refusal of enrolment
10.1 NEC reserves the right to decline an enrolment.
10.2 NEC reserves the right to terminate your enrolment where You are in breach of these terms.
10.3 Behaviour that is considered rude or offensive may result in termination of your enrolment.

These terms are issued August 2017