Enrolment terms and conditions

Discounts

Any discount offered will only be applicable for those enrolling and paying in full. Only one discount can be applied per purchase and cannot be used in conjunction with any other discount, voucher or special offer. Discounts can only be applied to the advertised course fees (as on the NEC website and in any NEC literature) and to second and subsequent special offer fees applied to A level, AS, A2, IGCSE and GCSE multiple enrolments but cannot be applied to any other special offers unless stated. Discounts cannot be applied to registration fees (where applicable), overseas postage and packing charges (where applicable), Fast Track payments or any costs incurred for course transfers, course extensions or other additional course costs.

Pre-enrolment information

Our marketing material and course advisers provide you with information about the content of courses, any pre-conditions for enrolment and our recommendations about the time needed to complete the course.

In paying for the enrolment you are confirming that you have received enough information and are satisfied that the course you have chosen is suitable for your needs, abilities and circumstances. This includes ensuring that minimum system requirements have been met when your course is online through learn@nec.

Tell us if you need learning support

Please tell us as much as you can about yourself. If you have specific needs, it is important that you tell us so that we can support you. Specific needs might include dyslexia, ADHD, Asperger’s or other needs that may affect your ability to study. Get in touch if you would like to discuss your needs.

Refunds

If you decide to cancel your enrolment, we will give you a full refund if:

  • you contact us by letter or email within 14 days of having access to your course materials
  • you return any paper materials to us at your expense
  • we receive any paper materials in re-saleable condition with the original dispatch note and security tag attached.


Please note that requests for refunds cannot be accepted over the telephone. If you wish to request a refund you should write to us or email info@nec.ac.uk. We are unable to agree to a refund or partial refund outside the stated time.

If you cancel your enrolment in such a way that makes you ineligible for a refund and you are paying by monthly instalments, you will still need to complete your instalment payments.

Transfers

One transfer may be possible if requested within 14 working days of having access to your course materials. You will need to pay any difference in price between the course you are transferring from and the course you are transferring to and the cost of new course materials if your course came with paper materials and you have cut the security tag on your initial consignment.

After the 14 working day period, any transfer will be at the discretion of NEC. There will be additional costs including any difference in price between the course you are transferring from and the course you are transferring to, the cost of new course materials and a mandatory administration fee. You will be advised of the total transfer fee if the transfer is agreed to.

It is not possible to transfer courses after a period of three months.

What your course fee includes

Your course fee includes:

  • your course materials (either online or paper-based, depending on the course)
  • support materials
  • personal tutor support for the duration of your course
  • marking and or authentication of coursework
  • E-books of essential textbooks where available and after the 14 day return period has elapsed. If you would like instant access to your ebook, you can waive your right to a refund within 14 days. This applies to Gold Star A levels.


Unless explicitly stated otherwise, your course fee does not cover:

  • additional set texts where necessary
  • registration with awarding bodies
  • fees payable to exam centres
  • postage and packing when delivered to an address outside the UK.


When you enrol you will be advised of your payment options.

Change of details

You must inform NEC immediately of any changes to the contact details you supplied on your enrolment form or to your circumstances. Failure to do so will mean that we are not able to provide you with essential information and updates.

Extensions

When you enrol on a course with us, we will do our best to make sure that you complete it even if unexpected events occur that may change your study plans. Any extension is granted entirely at NEC’s discretion. For advice on extensions please contact the student support team on (+44) (0)1223 400200 or by emailing student.support@nec.ac.uk.

A discretionary extension may also be granted if you inform NEC of a disability when you enrol.

Internet Safety and Netiquette

When learning with NEC you become part of our online community. We hope you will contribute to forums and enjoy working with others on your course. You must always be aware of your personal safety and should not disclose personal information about yourself online. We strongly recommend that you take part in our e-safety course (available with courses on learn@nec).

We expect students and their representatives to be polite and responsible when communicating with others. Any language that can be reasonably thought of as offensive or abusive, including swearing sexist or racist remarks and libellous or defamatory statements will result in actions from NEC which could include termination of the enrolment.

By enrolling with NEC you agree to be bound by the Website Terms of Use which you can find here.

Plagiarism

We will take action against any student who intentionally passes off the work of others as their own. Where plagiarism is found to have occurred we reserve the right to issue a written warning or to withdraw support immediately, in line with our published anti-plagiarism policy and the guidelines of awarding organisations.

Keeping externally assessed work

If your course includes an external assessment (e.g. an exam or coursework), you must follow the procedures laid down in your course materials regarding deadlines, word length and format of work. You must also keep hard copies of all the work you have produced and the assignments you have submitted. This will protect you if your work is lost in the post, or as a result of computer failure.

Exam entry

If you are sitting an external exam at the end of your course, we will provide you with such information as we have in our possession to assist you in making exam arrangements. In all other respects, you will be solely responsible for making arrangements to sit the exam, paying any fees and complying with exam centre regulations.

GCSE, IGCSE and A level courses

For GCSE, IGCSE and A level courses, it is essential that you obtain the correct specification for your course code from the awarding body. NEC is not responsible for any changes made to a specification by an awarding body. It is your responsibility to check the specification regularly for updates. NEC will supply course updates online if these will affect the knowledge you need to sit your exam.

These terms and conditions are correct at the time of your enrolment.