Our commitment to you

Our commitment to you

Here at NEC we are committed to helping you succeed in your studies, whatever your reasons for enrolling. We will:

  • Provide you with impartial, professional and accurate advice before, during and after enrolment.

  • Ensure all course materials and associated documents you receive are relevant, up-to-date and compliant with current specifications.

  • Allocate you to a personal tutor who is qualified, experienced, keeps up-to-date with their subject knowledge and is committed to your success.

  • Treat you as an individual, because we understand that everyone has different needs when it comes to education.

  • Be approachable, reliable and honest in all of our dealings with you — from letting you know about additional costs to telling you if we get something wrong.

  • Resolve the situation swiftly if you are ever unhappy with any aspect of your course.

  • Use all of our expertise and experience to help you to succeed in your studies.

  • Guarantee to support you to retake your exams if you don't pass the first time, providing the syllabus is still being examined.*

* We will support you for your first retake only, provided that you have completed all of the assignments and that the syllabus is still being examined. Support may include exam paper marking and additional tutor contact. If you wish to use this additional support, please get in touch as soon as possible after getting your results. No financial alternative available.