CMI Level 3 Diploma in First Line Management

If you’re interested in getting into management or are already working as a manager, this course, which leads to a recognised award from the Chartered Management Institute (CMI), will increase your skills and knowledge to equip you to become a better leader. Designed for first line managers and supervisors, by completing this course you’ll develop your communication and motivational skills to become a more effective and productive manager.


Course fee£1,350.00
Registration fee£160.00

Course requirements

There are no formal entry requirements but you should be working as a first line manager or thinking of becoming one.

Duration of study

As a guideline, you should allow for 20 guided learning hours per unit, plus additional time for completing assignments. You will have tutor support for a period of up to 18 months from the date of enrolment.


This course is accredited by CMI, the Chartered Management Institute.

We offer the First Line Management qualification at three levels: Award, Certificate and Diploma. The Award serves as an introduction to some of the principles of management, helping develop your basic knowledge in this area. The Certificate builds on this knowledge, while giving you the opportunity to go into more detail on areas specific to your management role. The top-level qualification, the Diploma, goes into even more depth, and will comprehensively equip you to become an excellent line manager.


Unit 3001V1: Personal development as a first line manager - six credits
  • Personal development plans
  • Planning and managing work
  • Effective working relationships
  • Safeguard the welfare of the team in the working environment

Unit 3002V1: Resource planning - six credits
  • Planning resource needs
  • Changing resource requirements
  • Monitoring and controlling resources

Unit 3003V1: Meeting stakeholder needs - six credits
  • Planning to meet stakeholder needs
  • Continual improvements to meet stakeholder needs
  • Preparing a case for change

Unit 3004V1: Managing and communicating information - six credits
  • Gathering and selecting data
  • Interpreting data
  • Communicating conclusions and recommendations

Unit 3005V1: Identifying development opportunities - six credits
  • Leading your team
  • Current competencies
  • Developing individual and team competencies

Unit 3006V1: Recruitment and selection process - six credits
  • The purpose of recruitment and selection
  • The recruitment process
  • The selection process

Unit 3007V1: Maintaining quality standards - six credits
  • Quality and organisation
  • Quality and the team
  • Quality standards

Unit 3008V1: Improving team performance - seven credits
  • Issues that affect performance
  • Addressing performance issues
  • Resolving performance issues

Unit 3009V1: Management communication - six credits
  • The importance of communication
  • Briefings, meetings and reports
  • Reviewing the effectiveness of communication

Unit 3010V1: Being a leader - six credits
  • Leaders and organisations
  • Leadership styles
  • Leading teams

Unit 3017V1: Introduction to first line management - six credits
  • Be able to construct a personal development plan
  • Understand stakeholders and their needs
  • Understand the need to develop and maintain working relationships
  • Be able to manage team performance

Unit 3018V1: Corporate social responsibility - six credits
  • Understand the application of Corporate Social Responsibility in an organisation
  • Understand the organisational responsibilities for Corporate Social Responsibility
  • Understand the relevance of Corporate Social Responsibility to departmental performance

Exams and assessment

You'll need to complete units 3001V1, 3002V1, 3003V1, 3004V1 and 3005V1 plus two other units to a total of at least 37 credits to achieve the Diploma.


This course has:
  • 1 NEC assignment per unit
  • 1 CMI assignment per unit

Set texts and resources

This course is entirely self-contained so no additional textbooks are required.

Using learn@nec

Your course is delivered online through learn@nec, so it’s important that you have access to a computer and the internet. We recommend that your computer is using one of the following operating systems and browsers to improve your experience of using learn@nec:

Operating systems:
  • Windows 7 or later
  • Mac OSX 10.7 or later
  • Google Chrome OS
  • Android 4.4 or later, using the Chrome browser
  • iOS 6 or later, using the Safari browser

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Safari 6 or later
  • Internet Explorer 10 or later (excluding IE11)

learn@nec may work on other operating systems and browsers with some restrictions. You can see full details of the system requirements by clicking here.

How to enrol

For this course there are two ways to enrol with NEC:
  • Telephone us on 0800 389 2839 or +44(0)1223 400200 and speak to our course advice team.
  • Ask us to send you an enrolment form which you can complete and return by post.

Paying in instalments

It’s your choice: you can pay in full at the point of enrolment, or you can spread the cost over monthly instalments with our finance offer. To pay in instalments you will need to enrol by telephone.

Representative example:
Course fee:  
Amount of credit:  
Monthly payment:  
Duration of agreement:  
Total repayable:  
Rate of interest:  
0% APR representative.  
  6 months

The National Extension College (NEC) is the trading name of the Open School Trust, which is authorised and regulated by the Financial Conduct Authority (register number 676788). Finance is provided through the Deko platform by a number of lenders. You will be offered the best rate available based on your credit history and the lenders’ credit decision policies.

Deko is a trading name of Pay4Later Ltd who act as a credit intermediary. They are registered in England and Wales (company number 06447333) and authorised and regulated by the Financial Conduct Authority (register number 728646). For more information please go to or visit
Including area code and country code (if outside of UK)

What our students say...

"We were delighted when Mari not only passed her qualification but was also successful in obtaining her first management position with the Westminster Society. There is no doubt that the combined programme with its different elements of qualification, work placement, shared learning and networking and support assisted Mari in her development and her continued success in the management role."
— Judy Flashman, staff trainer for Mari Kopenon