We are The National Extension College. Our address is Woolpack House, 70 High Street, Sawston, Cambridge, CB22 3HJ. You can contact us by post at the above address, by email at info@nec.ac.uk or by telephone on +44 (0)1223 400200.

Any enquiries about our use of your personal data should be addressed to the contact details above.

When you make an enquiry through the website:

When you make an enquiry through the website, we ask you for your name, contact telephone number, email address. We’ll also ask how you heard about NEC.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction and will ask for your consent to do so.

When you download something from the website or sign up to our newsletter:

When you download something from the website or sign up to the newsletter, we ask you for your name and email address.

We will ask for your consent to use your name and email address to contact you about our products and other information which we feel might be of interest to you. We will only contact you in accordance to current GDPR guidelines.

You can withdraw your consent at any time by telephone, email or in writing, or by using the opt-out link in the newsletter.

When you use the website:

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

We also share information about your use of our site with our trusted social media, advertising and analytics partners. Partners include Facebook and Google. This enables us to advertise more effectively and to aggregate details in order to analyse website activity. We do not share personally identifiable information with social media, advertising and analytics partners.

If you are under the age of 18, we will need the consent of your parent or guardian to hold any information about you. We will ask them to confirm that they are happy for NEC to hold details about you for the purposes of delivering our courses and services to you.

We do not knowingly collect personal information from anyone under 16 years of age without such consent, and if we learn that we have inadvertently done so, we will promptly act to resolve the situation.

Your information is stored in our systems which are mostly based with the European Union. We use some third-party systems which are based in the USA are certified to the EU-US Privacy Shield (which ensures that your information is protected to the same standards as if it were in the EU).

We do not use the information you provide to make any automated decisions that
might affect you.

We will never share your details with third-party organisations for marketing purposes. We may disclose personal information to third parties if:

• we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or potential threats against persons, property or the systems on which we operate the Service.
• required or permitted by law to protect the rights, property or personal safety of The National Extension College and our users or is required to comply with applicable laws, including compliance with warrants, court orders or other legal process.
• We need to do so in connection with the sale or reorganisation of all or part of our business, as permitted by applicable law.

If you consent to receive marketing communications from us, we will keep your information until you ask us to stop sending you information. Otherwise, we will keep your data for two years.

The National Extension College is committed to protecting the security of your information and takes reasonable precautions to protect it.

If the National Extension College learns of a security breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on our website. NEC will comply with any statutory breach reporting regulations.

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

You have the right to obtain from NEC confirmation as to whether personal data concerning you is being processed, and, where that is the case, access to the personal data and the following information:

• the purposes of the processing;
• the categories of personal data concerned;
• detail of whom your personal data has been, or will be, disclosed
• the envisaged period of time for which your personal data will be stored
• the right to request from NEC rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing;
• the right to lodge a complaint with a supervisory authority.

Users who wish to (i) access any Personal Information that we hold about you; (ii) request that we correct or delete the information that we hold about you; or (iii) change your preferences for marketing purposes may do so by contacting NEC at student.support@nec.ac.uk or write to us at the address above.

Please be advised that objecting to the processing of your personal data may result in NEC being unable to provide a service.

If you have a complaint about our use of your information, you can contact the
Information Commissioner’s Office via their website at www.ico.org.uk/concerns or
write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Effective Date: 12-Aug-2024
Last Updated: 12-Aug-2024

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